CVG’S BLACK WEDNESDAY ANNOUNCED
THIS JUST IN:
CVG’s Black Wednesday was recently announced and people are pretty pumped… and they should be, it’s going to be BADASS!!
Black Wednesday is the start of CVG’s Black Friday Sale!! We have new releases, discounts, new releases, free gifts and oh…. did we mention new releases!?!
You won't want to miss these sales...
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WHEN DOES CVG BLACK WEDNESDAY START AND HOW LONG WILL IT LAST?
CVG Black Friday starts on Wednesday, November 24th, at 9:45AM EST.
This sale will run through Monday, Nov 29th
WHAT IS CVG DOING DIFFERENTLY THIS YEAR?
This year we have:
- More staff
- More products
- More inventory
We’ve been training year-round to offer a better customer experience all around!
WHERE IS LIVE CHAT?
We understand that you might have a few extra questions, or experience an issue during Black Wednesday or maybe you just want to say hi to our wonderful Customer Success Team. Due to extremely high traffic at our launch time, we have disabled Live Chat for the first hour of Black Wednesday to keep the site as fast and furious as possible. If you don't receive an immediate response, please be reassured that we have all hands on deck to answer your emails.
Please note, to ensure that we can handle your responses as quickly as possible, please
do not message Customer Support on more than one channel, and please do not
send multiple messages regarding the same issue. If you do, this will move you to the back of our inbox.
WHICH ITEMS WILL BE DISCOUNTED DURING CVG BLACK WEDNESDAY AND AT WHAT PERCENTAGE?
We will have leggings, bras, shorts and more on sale from 10% to 50% OFF.
For a full list of discounts, download the Free CVG Nation App and we will post a full list.
WILL ZIP (FORMERLY QUADPAY) BE AVAILABLE TO USE DURING CVG BLACK WEDNESDAY?
Zip will be available for customers to use on Black Wednesday. You can use Zip to pay for your purchase in 4 easy payments.
Please note, each approval is finalized by Zip. CVG does not approve or deny any customer for any reason.
I'VE NEVER SHOPPED AT CVG BEFORE, HOW DO I FIND MY SIZE?
If you're new to CVG and are wondering which size to purchase for Black Wednesday, feel free to use our Sizing Bot to get your perfect size: Click Here or reach out to us via Live Chat or email.
We also have free exchanges and returns, so you can shop with confidence knowing you will always be able to get your perfect fit. Click here for more return information.
I HAVE A DISCOUNT CODE, CAN I USE IT DURING BLACK WEDNESDAY?
All discount codes have been deactivated during Black Wednesday. All discounts on products have been directly applied to specific products and no discount codes are needed!
WILL ITEMS BE RESTOCKED DURING CVG BLACK WEDNESDAY?
Doubtful. It is very unlikely any products will be restocked during Black Wednesday. These deals are hot, when they’re gone, they’re gone...
ARE MY ITEMS RESERVED IN THE CART?
Adding an item to your cart DOES NOT reserve your items. Stock is only allocated once payment has been confirmed. If an item does happen to go out of stock by the time you reach checkout, we recommend proceeding with your payment for the remaining items in your cart. If you go back to add another item, you risk losing even more items in your order. Please note that any items in your cart prior to the sale may not be available at time of checkout, simply put, the items are first come, first served.
ONE OF MY ITEMS HAS GONE OUT OF STOCK, AND NOW I DON'T WANT MY OTHER ITEM...
Unfortunately, if an item does happen to go out of stock by the time you reach checkout, we do not currently have the functionality to remove any additional items from cart. If you do try and remove an item, this may be putting your other items at risk as you begin the checkout process again. In this instance, we'd recommend proceeding with your order/checkout and returning any items you no longer wish for, via our
THERE IS A QUEUE AT CHECKOUT, SHOULD I REFRESH THE PAGE?
There may be a chance that you experience a queue during checkout. In this instance, please do not refresh the page as this will lose your place in the line. We'll get you through as quickly as possible.
I HAVEN'T RECEIVED AN ORDER CONFIRMATION, BUT MY MONEY HAS BEEN TAKEN...
Please keep a close eye on your inbox for an order confirmation email.
If you haven't received an order confirmation email within 24 hours of placing your order, and weren't redirected to the order confirmation screen on-site, please check with your bank to see if the payment has gone through. If a payment has been taken, please then contact our Customer Support Team for further assistance (it may just be that in the rush of Black Wednesday, you entered your email address incorrectly)
I'VE ENTERED THE WRONG EMAIL ADDRESS...
We can help! If you reach the confirmation page, your order has been placed. You can screenshot the confirmation page for your record. Please reach out to our Customer Support Team and we should be able to update your order.
Unfortunately, the order placed with the incorrect address will not show up in your account order history.
CAN I CANCEL MY ORDER?
If your order is unfulfilled, it is very likely that we can cancel your order. Please reach out as quickly as possible. You can utilize our Live Chat Mon. - Fri. 8am - 4pm EST. If it is outside of business hours, you can leave a message from the Live Chat widget or email us at support@constantlyvariedgear.com. Please include your order number.
If we are unable to make the change or your order is fulfilled, please use our
I'VE MADE A MISTAKE ON MY ORDER, CAN I CHANGE IT?
If your order is unfulfilled, please send a request to our Customer Support Team. If possible, they’ll do their best to make the change.
If your order is already fulfilled, please process an exchange/return via our Returns Portal.
Alternatively, if you'd prefer to cancel your order, please send our Customer Support Team an email. When possible, they'll try their best to cancel for you!
I PLACED MORE THAN ONE ORDER, CAN I COMBINE THEM?
Orders placed with Skip the Line are unable to be combined. As an effort to improve our environmental impact, we do our best to manually combine all other orders. Due to volume and processing orders as quickly as possible, some orders will not be combined.
If your order is combined, and you paid additional shipping, we may be able to refund any additional shipping paid (not including the original order’s shipping cost). Please send an email to support@constantlyvariedgear.com with your issue, please include your order numbers.
If your orders are unable to be combined, you will receive separate emails for each order as they are processed and shipped. We will be unable to refund any additional shipping costs.
HOW MUCH DOES SHIPPING COST?
During Black Wednesday, all of our shipping options will be available. Please note that international orders will be subject to custom’s fees and duty tax. It is not included in the shipping cost.
Please see the pricing for both standard and expedited delivery below.
USA:
DHL eCommerce: $5.99 | Free above $100
USPS: $7.99 | $5.99 off above $100
Expedited: $10.99 - $12.99
International:
Shipping rates will be determined during the checkout process
MY SHIPPING ADDRESS IS INCORRECT?
Please reach out to us as quickly as possible. If your order is unfulfilled, we will likely be able to make the correction. If your order is fulfilled, we will be unable to make the correction.
If the incorrect address was provided at checkout, we cannot be held accountable if the order goes missing. We are not liable to refund or replace the order.
POSSIBLE SHIPPING DELAYS...
Due to exceptional order volumes during the holiday, please note that orders may take up to 5-7 business days to process. Just know, we’re all hands on deck to get your order out as quickly as possible. We appreciate your patience during this time!
Delivery times may further vary due to the carrier volume and delays. Please know that all parties are doing their best to get you your package as soon as possible.
MY FRIEND HAS THEIR ORDER... WHERE'S MINE?
If someone you know placed their order after you but received their package first, please don't worry! This could be for a number of reasons that are out of our control. Rest assured, we're working to get yours to you as quickly as we can - just keep an eye on your emails for your tracking information!
CAN I RETURN ITEMS FROM CVG BLACK WEDNESDAY?
Yes! We offer free exchanges and returns on most orders placed at CVG. For Black Wednesday, all orders have a 60-day holiday return period. This means if you were to purchase something on November 24th, you’d have until Jan 23rd to exchange/return any unwanted items.
All seasonal and holiday-themed shirts are available for exchange only. They cannot be returned for a refund on the original payment method.
FREE GIFT ORDERS: If returning items for refund to original payment and the refund brings your order value under the free gift threshold, the free gift will need to be included in the return. If the free gift is not included, we will subtract the full retail price of the free gift from the refund amount.
Please note, IF AN ITEM IS LISTED AS FINAL SALE, WE DO NOT ACCEPT EXCHANGES OR RETURNS
DOES A GIFT CARD'S VALUE COUNT TOWARDS THE FREE GIFT THRESHOLD?
When adding items to cart to reach the free gift threshold, a gift card will not count towards that total. We reserve the right to cancel any order. Thank you!
HAVE MORE QUESTIONS?
We understand! Download the Free CVG Nation App and join the "Black Wednesday" channel for all of the latest news.
Download here: